Hello,My name is XXXXX XXXXX X will be glad to assist you.
I'm sorry to hear about the problems you're having with your Kindle.
Try and rectify this issue by performing a hard-reset on the Kindle. Do this bypressing and holding the power button to the "ON" position for 30seconds, then release and wait another 2 minutes for it to reboot. Then slidethe switch once more to turn on. If this does not work the first time thenrepeat the procedure.