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My Christmas present kindle LIght froze up while in use: no

 
aricaudio's Avatar
  • Answered by:aricaudio
  • Customer Service
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Customer Question

My Christmas present kindle LIght froze up while in use: no "on/off" no page changing no access to keyboard etc.

 



Already Tried:
repeatedly pressing buttons

Submitted: 355 days and 18 hours ago.
Category: E-Readers
Value: $30
Status: CLOSED

Accepted Answer

Picture
Expert:  aricaudio replied 355 days and 18 hours ago.



Hello,
My name is XXXXX XXXXX X will be glad to assist you.

I'm sorry to hear about the problems you're having with your Kindle.



Try and rectify this issue by performing a hard-reset on the Kindle. Do this by
pressing and holding the power button to the "ON" position for 30
seconds, then release and wait another 2 minutes for it to reboot. Then slide
the switch once more to turn on. If this does not work the first time then
repeat the procedure.

Expert TypeCustomer Service
Category: E-Readers
Pos. Feedback: 88.1 %
Accepts: 332
Answered: 5/11/2012

Experience: Expert in troubleshooting and repairing electronics for 20+ years. Own and run an AV installation and repair company.

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