my kindle will not turn on, i have it connected to my computer and the ad screen just froze how do i get it to come back on?
tried to turn it on the light comes on for a few seconds then goes out, i have it plugged into my computer and still nothing....the ad has been showing since 6:am this morning
Hello and thank you for using JustAnswer.Your firmware may be glitched. Try resetting your Kindle by sliding and holding the power switch for 20 seconds. If you have the newest model, it has a push button. Press it and hold it for 20 seconds. Your Kindle operating system should reload within three minutes. If this does not occur or the Kindle still malfunctions, please let me know.
Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics