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Andy, Ereader Expert
Category: E-Readers
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Experience: 11yr exp. MS Elec Engg, Design Engineer.
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I had not used my Nook color in about 3 months and it was discharged

Resolved Question:

I had not used my Nook color in about 3 months and it was discharged completely. I charged it up and everything appeared ok, but I keep getting a message that I am not connected to the internet. However, I know I am since the web browser works fine. Also, the clock is not registering the correct time. I am not able to search/purchase books due to this problem. I tried a soft reset several times, with the same results. Do you have any suggestions to remedy this problem?

Submitted: 1 year ago.
Category: E-Readers
Expert:  Andy replied 1 year ago.

Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Please do this and let me know.

  • Turn off your nook by holding down the Power button.
  • With it off, press and hold the power button until the screen flickers black for a moment THEN CONTINUE to hold it for another 15 seconds. You won't see anything happen at this point - but the animated arrows will stop typically.
  • Repeat the above step 6 more times in a row. YES, Six is the magic number that tells the nook to do a restore.
  • Now press the Power Button once to turn on the nook.
  • The touch screen will go black with a description of what it's doing (restoring). This may take several minutes - do NOT stop it.
  • To update to the latest software version, press the "My Library" button. While in the "My B&N Library" area tap "Check for new B&N content". It will get the new firmware and start updating the latest software. Again, this will take a while like above steps.


This is a master reset and if its a software problem, it will get resolved.

If problem persists, its a hardware problem and you need to get the unit repaired.

For repairs / replacement :

Monday - Friday, 8 am to 11 pm ET.

Saturday & Sunday, 9 am to 11 pm ET.

Call at : 1-800-THE-BOOK (1-800-843-2665)

Thanks!
Andy

Andy, Ereader Expert
Category: E-Readers
Positive Feedback: 95.7 %
Satisfied Customers: 23381
Experience: 11yr exp. MS Elec Engg, Design Engineer.
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