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i just got my ereader and the screen is staying white after

 
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Customer Question

i just got my ereader and the screen is staying white after i turn it on and it wont do anyhthing

 



Already Tried:
resetting it and turning it off, but it wont turn off

Submitted: 347 days and 13 hours ago.
Category: E-Readers
Value: CA$38
Status: CLOSED
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Expert:  AnswerManRob replied 347 days and 13 hours ago.

Hello and thank you for using JustAnswer.

What model is your reader? Is this the very first time you are attempting to use it?

Customer replied 347 days and 13 hours ago.

it is a touch and yes this is the first time

 

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Expert:  AnswerManRob replied 347 days and 13 hours ago.

Charge it for 4 hours. If it won't turn on, press and hold the power button for 20 seconds.

Customer replied 347 days and 13 hours ago.

but its on its frozen i think

 

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Expert:  AnswerManRob replied 347 days and 13 hours ago.

Pressing and holding the power button should reset the firmware. If it isn't, return it for replacement.

 
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