i just got my ereader and the screen is staying white after i turn it on and it wont do anyhthing
resetting it and turning it off, but it wont turn off
Hello and thank you for using JustAnswer.What model is your reader? Is this the very first time you are attempting to use it?
it is a touch and yes this is the first time
Charge it for 4 hours. If it won't turn on, press and hold the power button for 20 seconds.
but its on its frozen i think
Pressing and holding the power button should reset the firmware. If it isn't, return it for replacement.