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I just bought 2 books and the dont show on my Kindle, neither

 
Josh's Avatar
  • Answered by:Josh
  • Technician
  • Positive Feedback: 89.4 %
  • Accepted Answers: 1058
Verified Expert
in E-Readers

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Obviously knows what he is doing. We are new to the Kindle and are just...
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thanks very much you made it so simple after I tried to find an answer thru...
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Josh understood the problem immediately and sent advice for solving it very...
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Unfortunately, Josh was correct and I had to purchase a new kindle because I did...
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Customer Question

I just bought 2 books and the don't show on my Kindle, neither in Archived Items. What do I do now?

 



Already Tried:
Reading the manual etc but I don't find the answer

Submitted: 347 days and 19 hours ago.
Category: E-Readers
Value: 19 €
Status: CLOSED
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Expert:  Josh replied 347 days and 19 hours ago.

Hi! My name is XXXXX XXXXX X will be assisting you. Do not forget to rate my answer quality and press Submit before you go. Let's get started!

Please click here ----> http://www.amazon.com/manageyourkindle

Sign into your account

Next to the book that you purchased click on Actions then Deliver to My...

Make sure your Kindle is in the drop down box and select DELIVER

Wait 5-10 minutes and it should appear

Customer replied 347 days and 19 hours ago.

This is not working. I can log into my account but there's no such thing as Actiona I can click on.....

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Expert:  Josh replied 347 days and 19 hours ago.

Actions appear to the right of the book that you purchased.

Please make sure you clicked on my link to sign into your account

Customer replied 347 days and 19 hours ago.

I'm sorry, I did that and it's still not appearing in my Kindle.....

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Expert:  Josh replied 347 days and 19 hours ago.

Is your Kindle connected to a Wifi network?

Customer replied 347 days and 19 hours ago.

Yes is is. I just found out when I click on order status, it says it's pending. Never had that before.....

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Expert:  Josh replied 347 days and 19 hours ago.

That means the books have not been processed yet and until it is out of the pending status, it will not be delivered to your Kindle.

Sometimes Amazon has delays in processing their payment.

Customer replied 347 days and 19 hours ago.

Well, I got the invoice 10 minutes ago but no books yet. Just now they're coming in.

So, thanks for yur answers although you actually weren't able to let things happen quicker :-)

Just one more question: what is going to happen with the 19 USD I signed for with my credit card?

Accepted Answer

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Expert:  Josh replied 347 days and 19 hours ago.

Unfortunately there is not a way to make a payment process quicker.

I am not allowed to answer any questions regarding accounts or the money placed on them. The money you placed on your account was a good-faith deposit for technical support.

I hope I was able to resolve your issue today

Expert TypeTechnician
Category: E-Readers
Pos. Feedback: 89.4 %
Accepts: 1058
Answered: 4/28/2012

Experience: E-reader expert

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