How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 34299
Experience:  Troubleshoot issues with E-readers.
30037186
Type Your E-Readers Question Here...
Viet - E-reader Tech is online now
A new question is answered every 9 seconds

Kobo desktop update problems

Resolved Question:

Your Kobo desktop update is not working says we must install. However, when we try it says it can't be done and we have to abort. If we click cancel it only kicks us out of the system and we can't move on to try to sync the books we purchased.

Submitted: 4 years ago.
Category: E-Readers
Customer: replied 4 years ago.

We have owned the E-Reader since December and have never had any problems downloading books until now. Today, when we wanted to go into our account and purchase two books, a notice came up saying that updates were ready for our Kobo E-Reader Desktop. There was no way of getting around the update, so we clicked on install - it appeared to be preparing to install, however, when we tried to complete the task, a message came up saying it couldn't complete the task and we had to "abort" which kicked us out of the system (this happened on several attempts). We can't seem to by-pass or get around this task. We went into the Kobo site and purchased a couple of books, however, when it came time to sync the books, it won't let us - still wants us to install the updates, but won't complete the task. Do you have any suggestions on who to call to fix the problem?

Expert:  Viet - E-reader Tech replied 4 years ago.

Please uninstall/remove the kobo desktop program from your computer, then restart and download and reinstall the latest Kobo desktop program at
http://www.kobobooks.com/desktop

Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 34299
Experience: Troubleshoot issues with E-readers.
Viet - E-reader Tech and 4 other E-Readers Specialists are ready to help you