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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 26013
Experience:  Troubleshoot issues with E-readers.
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Hi, Your Kobo desktop update is not working - says we must

Resolved Question:

Hi,

Your Kobo desktop update is not working - says we must install, however, when we try it says it can't be done and we have to abort - if we click cancel - it only kicks us out of the system and we can't move on to try to sync the books we purchased.

Thanks,
Maureen
Submitted: 2 years ago.
Category: E-Readers
Expert:  Michelle-Mod replied 2 years ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!


Customer: replied 2 years ago.

Hi,

 

I am still waiting for a response. We have owned the E-Reader since December and have never had any problems downloading books until now. Today, when we wanted to go into our account and purchase two books, a notice came up saying that updates were ready for our Kobo E-Reader Desktop. There was no way of getting around the update, so we clicked on install - it appeared to be preparing to install, however, when we tried to complete the task, a message came up saying it couldn't complete the task and we had to "abort" which kicked us out of the system (this happened on several attempts). We can't seem to by-pass or get around this task. We went into the Kobo site and purchased a couple of books, however, when it came time to sync the books, it won't let us - still wants us to install the updates, but won't complete the task...any suggestions on who to call to fix the problem??

 

Thanks

Expert:  Michelle-Mod replied 2 years ago.


Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Expert:  Viet - E-reader Tech replied 2 years ago.
Hi,

Please uninstall/remove the kobo desktop program from your computer, then restart and download and reinstall the latest Kobo desktop program at
http://www.kobobooks.com/desktop

Thank you.
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 26013
Experience: Troubleshoot issues with E-readers.
Viet - E-reader Tech and other E-Readers Specialists are ready to help you

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