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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 25301
Experience:  Troubleshoot issues with E-readers.
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how can i transfer the previously purchased books from my Kobo

Customer Question

how can i transfer the previously purchased books from my Kobo library to my nextbook 7?
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 years ago.
Hi,

From the nextbook, you can download/install the Kobo app, then log in your kobo account, then you can download any your previous purchased book on your kobo account.

Thank you.
Customer: replied 2 years ago.
I have the Kobo app on my nextbook but cannot download my library of books from my computer Kobo acct.
Expert:  Viet - E-reader Tech replied 2 years ago.
Did you sign in your kobo account on the kobo app?

If you log in your kobo account at
DANGEROUS URL REMOVED%2Fhelp&LoginType=0
, do you see all your previous purchased books?

Thank you.
Customer: replied 2 years ago.
I did sign into my nextbook kobo account and it showed 0 books. I currently have 30+ books purchased in my computer library.
Expert:  Viet - E-reader Tech replied 2 years ago.
If you log in your kobo account at
http://tinyurl.com/6sdd7c3
, do you see all your previous purchased books? Thanks.
Customer: replied 2 years ago.
I only see my previously purchased books on my computer kobo site.
Expert:  Viet - E-reader Tech replied 2 years ago.
Can you connect the nextbook to the computer, then see if you can sync with the Kobo Desktop program on your computer? Thanks.
Customer: replied 2 years ago.
I have the nextbook 7 connected to the computer and it does not sync.
Expert:  Viet - E-reader Tech replied 2 years ago.
If you go to the kobo app on the nextbook, can you sync there? check the kobo desktop program also. Thanks.
Customer: replied 2 years ago.
I cannot sync from the nextbook kobo site. I tried from the computer but it only updates that site. Nothing is syncing to the nextbook.
Expert:  Viet - E-reader Tech replied 2 years ago.
If you open (my) computer, do you see your nextbook there you can open? Thanks.
Customer: replied 2 years ago.
When I opened my computer and went to nextbook, I opened digital editions and all the books are there. However I cannot access them on the nextbook directly.
Expert:  Viet - E-reader Tech replied 2 years ago.
Do you mean the books are in adobe digital editions program on your computer, not Kobo desktop? Thanks.
Customer: replied 2 years ago.
I opened my computer, clicked on next7 and clicked on digital editions and all the books show there. I don't know if they are in adobe digital editions or not. I have not clicked on anything that says adobe.
Expert:  Viet - E-reader Tech replied 2 years ago.
If you remove the nextbook from the computer, do you see digital editions on the computer? Thanks.
Customer: replied 2 years ago.
Yes, when I click on the kobo icon.
Expert:  Viet - E-reader Tech replied 2 years ago.
Where did you buy ebooks previously? Thanks.
Customer: replied 2 years ago.
through kobo store.
Expert:  Viet - E-reader Tech replied 2 years ago.
Sorry, let me open your question to other experts. Thanks.
Customer: replied 2 years ago.
thank you.
Customer: replied 2 years ago.

I don't know how it happened but my books are on my nextbook.

Expert:  Viet - E-reader Tech replied 2 years ago.
Great. I think it takes a while for the books to sync and/or the kobo server might have been slow/down previously. If you have any further question, please let me know. Thank you.
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 25301
Experience: Troubleshoot issues with E-readers.
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