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Viet - E-reader Tech
Viet - E-reader Tech , Technician
Category: E-Readers
Satisfied Customers: 33912
Experience:  Troubleshoot issues with E-readers.
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My kindle is stuck on "Empty Battery." How do I get it "unstuck"

Resolved Question:

My kindle is stuck on "Empty Battery." How do I get it "unstuck" ? I followed the instruction on this page--and could not get it to work.

John P Morgan
[email protected] [ Sacramento]
OR (XXX) XXX-XXXX
Submitted: 4 years ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 years ago.
Hi,

Did you do this: press/slide & hold the power switch on the kindle for one minute, then turn it back on and check?

Please let me know. Thank you.
Customer: replied 4 years ago.
No, I followed Kindle's message. It said 15 seconds, not 1 minute, that's what I did. However, I just did it for 1 minute and it failed to fuction/ It's still on Empty Battery
Expert:  Viet - E-reader Tech replied 4 years ago.
Sorry. If you have a leather (or any) cover on the kindle, please remove it.

Can you recharge the kindle, and press/slide & hold the power switch on the kindle for one minute again while it is charging, then turn it back on and check?

If it still does not work, how old is the kindle?

Please let me know. Thank you.
Customer: replied 4 years ago.
I've out ohe leather case, now to go to an adjacent room in my home, to run the test while it is charging
Expert:  Viet - E-reader Tech replied 4 years ago.
OK, thanks.
Customer: replied 4 years ago.
I did the last test No luck, but I am confused over what you saids, "snf thn turn it back and check."

Answering your question, "How old is my Kindle?" It's 7 months, I bought it August or Setember, 2011.
Expert:  Viet - E-reader Tech replied 4 years ago.
You just press & hold the power button while it is charging for about one minute. When you do that, does it turn off the kindle?

Now when you turn the kindle on, it's just stuck on "Empty Battery"?

Thanks.
Customer: replied 4 years ago.
Yes, it is stuck on Empty Battery and nothing that I've doneto get it off and running, nor all the tests I did undr your direction have helped.
Expert:  Viet - E-reader Tech replied 4 years ago.
Sorry, this is hardware issue, but not to worry, since the kindle is under warranty, Amazon will repair/replace it: 1-866-321-8851
http://www.amazon.com/gp/help/customer/display.html?nodeId=200212360

Thank you.
Customer: replied 4 years ago.
You asked ...when you turn the kindle on, it's just stuck on "Empty Battery"?

Yes, I believe it already answered -- but the darn thing is still stuck om Empty Battery.

What do you want me to do now? (I do appreciate the efforts you have made.

So what now?
Expert:  Viet - E-reader Tech replied 4 years ago.
Sorry, it looks like the battery may not be working any more; you can just call Amazon for repair/replacement:
1-866-321-8851
http://www.amazon.com/gp/help/customer/display.html?nodeId=200212360

Thank you.
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