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PramitP
PramitP, Engineer
Category: E-Readers
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Experience:  Diploma in Electrical and Electronics from AVV University
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My Kindle model D01100 has a frozen screen. no combination

Resolved Question:

My Kindle model D01100 has a frozen screen. no combination for button pushes or recharging makes any difference. It is stuck on an advertisement. I can't even shut it completely off. One minute it was working and the next minute it was frozen.

Any advice?
Submitted: 2 years ago.
Category: E-Readers
Expert:  PramitP replied 2 years ago.
Hello, thank you for choosing Justanswer.

 

This happen mostly due to some problem in the firmware. I know you have tried a lot already but please read the following. First reset your Kindle by pressing or sliding and holding the power switch(at the bottom) for 20 seconds. Release the power switch. This will reboot the Kindle. If it still doesn't work, plug the charger for 5 minutes and while it is plugged, try the reboot process. Let me know if it helps.

 

Best,
Pramit

 

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PramitP, Engineer
Category: E-Readers
Satisfied Customers: 3025
Experience: Diploma in Electrical and Electronics from AVV University
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