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PramitP
PramitP, Engineer
Category: E-Readers
Satisfied Customers: 3036
Experience:  Diploma in Electrical and Electronics from AVV University
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My Kindle model D01100 has a frozen screen. no combination

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My Kindle model D01100 has a frozen screen. no combination for button pushes or recharging makes any difference. It is stuck on an advertisement. I can't even shut it completely off. One minute it was working and the next minute it was frozen.

Any advice?
Hello, thank you for choosing Justanswer.

 

This happen mostly due to some problem in the firmware. I know you have tried a lot already but please read the following. First reset your Kindle by pressing or sliding and holding the power switch(at the bottom) for 20 seconds. Release the power switch. This will reboot the Kindle. If it still doesn't work, plug the charger for 5 minutes and while it is plugged, try the reboot process. Let me know if it helps.

 

Best,
Pramit

 

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