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Do you have the leather cover that hooks into the side of the Kindle? That cover has been known to cause issues with the Kindle. Try removing the cover. Then, Try resetting the Kindle. Make sure the Kindle is unplugged, and then slide the power switch and hold it for 30 seconds. Let me know if that doesn't fix it.
I can't remember how to get the cover off
Near the top hook, there's a tab. Pull the tab down to release the top hook.
Got it, thanks
Ok, I tried to reset again and still nothing
OK. Now, plug the Kindle into power for 5 minutes, and then hold the power switch for 30 seconds.
I just plugged it in. How can I tell for sure that its charging?
The light on the Kindle should be yellow
The light turns green when I push the power button over, but there is no light when I am charging it
OK. Just leave it plugged in for a few more minutes and then hold the power button for 30 seconds.
Did that fix it?
OK. In that case, the Kindle has likely had a hardware failure, and it was likely caused by that cover. How long have you had the Kindle?
About 4 months