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Viet - E-reader Tech
Viet - E-reader Tech , Technician
Category: E-Readers
Satisfied Customers: 33950
Experience:  Troubleshoot issues with E-readers.
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Hi I have a nook tablet that keeps freezing up when I try to

Resolved Question:

Hi I have a nook tablet that keeps freezing up when I try to read a book that I have download to the nook, or a pdf file that I have loaded to my nook and I wondering if you could please tell me why it might be doing this.

I have a pdf file reader on my nook that I use to read the pdf magazines I loaded. Thanks so much Jennifer Bachman
Submitted: 4 years ago.
Category: E-Readers
Expert:  Michelle-Mod replied 4 years ago.
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Customer: replied 4 years ago.
No I have not recieved an answer to my question yet.
Expert:  Michelle-Mod replied 4 years ago.
Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.
Customer: replied 4 years ago.
Thank you for letting me know. Jennifer
Expert:  Viet - E-reader Tech replied 4 years ago.
Hi,

Please download and update the nook's firmware:
http://www.barnesandnoble.com/u/NOOK-Support/379003184/

If needed, reset the nook:
  1. With the NOOK color powered off hold down the n button (home), Vol + button and Power Button until the NOOK color powers on.
  2. You will be prompted with a Factory Reset dialog.
  3. Press n button (home).
  4. You will be prompted to confirm.
  5. Press n button (home).
  6. A Clearing Data dialog will show. NOOK color will reboot automatically once complete.

Thank you.
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 33950
Experience: Troubleshoot issues with E-readers.
Viet - E-reader Tech and 3 other E-Readers Specialists are ready to help you