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My new kindle fire froze and cant turn it on or off. How do

 
AnswerManRob's Avatar
  • Answered by:AnswerManRob
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Customer Question

My new kindle fire froze and can't turn it on or off. How do I fix it.

 



Already Tried:
Can't do anything it's frozen.

Submitted: 478 days and 9 hours ago.
Category: E-Readers
Value: $36
Status: CLOSED

Accepted Answer

Picture
Expert:  AnswerManRob replied 478 days and 9 hours ago.

Hello and thank you for using JustAnswer.

You may have glitched software. Load a fresh operating system onto the Kindle by pressing and holding the power switch for 20 seconds. If this doesn't correct the problem, let me know. If it does correct it, please remember to accept my answer so JustAnswer credits me with assisting you today.

Expert TypeTop Technician
Category: E-Readers
Pos. Feedback: 94.2 %
Accepts: 7755
Answered: 12/25/2011

Experience: Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics

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