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Engineer John C.
Engineer John C., E-Readers Expert
Category: E-Readers
Satisfied Customers: 14563
Experience:  Computer Science Engineer and A+ Certified
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I JUST RECEIVED A KINDLE, REGISTERED IT WITH MY AMAZON ACCOUNT

Resolved Question:

I JUST RECEIVED A KINDLE, REGISTERED IT WITH MY AMAZON ACCOUNT AND IT KEEPS SAYING I AMD NOT REGISTERED WHEN I GO TO BUY A BOOK. HOWEVER, IT WOLL NOT LET ME DEREGISTER EITHER.....HELP PLZ
Submitted: 4 years ago.
Category: E-Readers
Expert:  Engineer John C. replied 4 years ago.
Hello, I am Engineer John C., I will be your expert today.

Do you have a computer with Windows 7 or Mac OS that can actually connect to your wireless internet? This would help to confirm your wireless network password.

Also, what's your router brand and model?

Please click the "Reply to expert" button below to let me know.

Thank you.
Customer: replied 4 years ago.

I have windows 7, with linksys wireless-G wi-fi

Expert:  Engineer John C. replied 4 years ago.
Please follow the steps below from your computer with Windows 7 connected to internet via wireless and you will see the network key:

1- Click Start

2- Click Control Panel

3- NOW, make sure you select "View by: LARGE ICONS" on the upper right corner.

4- Click "Network and Sharing Center"

5- Click "Manage Wireless Networks" on the left

6- Double click your wireless network name

7- Click the "Security" tab

8- Click "Show characters"

9- Now find your password XXXXX to "Network security key". Write this password XXXXX

Enter this password XXXXX your Kindle when prompted.

I am working in Christmas for you, I kindly ask you to click ACCEPT below and leave positive feedback.

If you have any question or concern, please click "Reply to Expert"

Thank you and Merry Christmas!!!

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer
Customer: replied 4 years ago.

WE DON'T HAVE A WIRELESS PASSWORD

 

Expert:  Engineer John C. replied 4 years ago.
OK, you need to register your Kindle from your Amazon.com account, following the steps below:

1- Click here from your computer -----> http://www.amazon.com/gp/digital/fiona/manage/ref=hp_kindle_ss_reg_kindle

2- Enter your amazon.com email and password, then click Sign In.

3- Then click "Register a Kindle" on the left

4- Enter the serial number of your Kindle ( The serial number is XXXXX in the Settings screen under 'Device Info'.)

5- Click Register.

6- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer
Customer: replied 4 years ago.

I have already trid that also. It says"Tohnjua, we did not find a Kindle device or reading app registered to your Amazon account that supports this item.

Expert:  Engineer John C. replied 4 years ago.
Is "Tohnjua" your wireless network name?

Also, you need to register your Kindle from your Amazon.com account, following the steps below:

1- Click here from your computer -----> http://www.amazon.com/gp/digital/fiona/manage/ref=hp_kindle_ss_reg_kindle

2- Enter your amazon.com email and password, then click Sign In.

3- Then click "Register a Kindle" on the left

4- Enter the serial number of your Kindle ( The serial number is XXXXX in the Settings screen under 'Device Info'.)

5- Click Register.

6- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

7- If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer
Customer: replied 4 years ago.

my wireless network name is "stipp".......and i have already tried registering from amazon.com. It says i am registered and even shows my serial number along with my kindle name. However, when i try to buy a book it tells me to register and my kindle says i am not connected.....but when i go to my wireless it shows i AM connected to "stipp" :(

 

Expert:  Engineer John C. replied 4 years ago.
OK. Please follow the steps below to reset the Kindle:

1- Please slide and HOLD the power switch for 20 seconds.

2- After the 20 seconds, release it

3- Wait for the Kindle to restart

If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer
Customer: replied 4 years ago.

ok...i did this. Then i went to my crt, bookstore, and tried buying my book again. When i clicked "buy" it said i had to register first. But my Kindle and Amazon.com BOTH say I am already registered.

 

Expert:  Engineer John C. replied 4 years ago.

Are you using the same Amazon account from both the Kindle and the computer?

Please follow the steps below again:

1- Click here from your computer -----> http://www.amazon.com/gp/digital/fiona/manage/ref=hp_kindle_ss_reg_kindle

2- Enter your amazon.com email and password, then click Sign In.

3- Then click "Register a Kindle" on the left

4- Enter the serial number of your Kindle ( The serial number is XXXXX in the Settings screen under 'Device Info'.)

5- Click Register.
Customer: replied 4 years ago.
yes....I couldn't remember my password XXXXX I had to reset it this morning. My new password XXXXX "xxxxxx" and i used it on my kindle and my amazon account this morning.
Expert:  Engineer John C. replied 4 years ago.
OK. Please follow the steps below again:

1- Click here from your computer -----> http://www.amazon.com/gp/digital/fiona/manage/ref=hp_kindle_ss_reg_kindle

2- Enter your amazon.com email and password, then click Sign In.

3- Then click "Register a Kindle" on the left

4- Enter the serial number of your Kindle ( The serial number is XXXXX in the Settings screen under 'Device Info'.)

5- Click Register.
Engineer John C. and 4 other E-Readers Specialists are ready to help you
Customer: replied 4 years ago.

I finally contacted a foum that shows the Amazon server is overloaded and hundreds of people are having the exact same issues that I am......thank you for your time and Merry Christmas!

Expert:  Engineer John C. replied 4 years ago.

You are very welcome!, can I have the forum link if possible? Thank you very much!!!!!

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