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I have an e-reader PRS 300. After charging a week ago it locked

 
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  • Answered by:James
  • Engineer
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  • Accepted Answers: 46
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Customer Question

I have an e-reader PRS 300. After charging a week ago it locked completely and has remained frozen on the home page. Please can you instruct me how to unlock it. Thankyou. Dorothy

 



Already Tried:
re-connecting to computer and just hoping that as battery ran down it would unfreeze itself, nothing has happened,

Submitted: 517 days ago.
Category: E-Readers
Value: £22
Status: CLOSED

Accepted Answer

Picture
Expert:  James replied516 days and 23 hours ago.


James :

Hi There

James :

The unit has probably frozen like this because it has run out of battery, the best thing to do is to place the unit on charge for at least 6 hours

James :

then reset the unit by doing the following:

James :
  1. On the bottom edge of the Reader, using the stylus, press the RESET button.
  2. Turn on the Reader

James :

This should reset the frozen reader and cause it to start working again

Expert TypeEngineer
Category: E-Readers
Pos. Feedback: 89.5 %
Accepts: 46
Answered: 12/20/2011

Experience: AV Service Engineer (4 Years)

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