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not able to register my new kindle fire. I am using my e-mail

 

Customer Question

not able to register my new kindle fire.
I am using my e-mail address:XXX@XXXXXX.XXX
and using my password:(NNN) NNN-NNNN
I am advised that an error occurred while trying to contact the registration server. Please advise, what am I doing wrong?

 

Optional Information:
Make: Kindle
Model: Fire

Already Tried:
used my e-mail address, then my password=1968390

Submitted: 480 days ago.
Category: E-Readers
Value: $28
Status: CLOSED
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Expert:  Engineer John C. replied 480 days ago.

Hello, I am Engineer John C., I will be your expert today.

Do you have a computer with Windows 7 or Mac OS that can actually connect to your wireless internet? This would help to confirm your wireless network password.

Customer replied 480 days ago.

My computer is Windows 7

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Expert:  Engineer John C. replied 479 days and 23 hours ago.

Please follow the steps below from your computer with Windows 7 connected to internet via wireless and you will see the network key:

1- Click Start

2- Click Control Panel

3- NOW, make sure you select "View by: LARGE ICONS" on the upper right corner.

4- Click "Network and Sharing Center"

5- Click "Manage Wireless Networks" on the left

6- Double click your wireless network name

7- Click the "Security" tab

8- Click "Show characters"

9- Now find your password XXXX to "Network security key". Write this password XXXX.


Then, to connect to Wi-Fi follow these simple steps:

  1. Tap the Quick Settings icon

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    A list of networks will appear. You may have to wait a moment as your Kindle detects networks in range. If your network doesn't appear tap the box next to Wireless Networking off and on to refresh the list.

    1. Tap the name of the network you wish to connect to from the list of available networks.

      Tip:
      When viewing Kindle Fire in landscape view, you may need to scroll through the list of available networks, using your finger to swipe through the list.

    2. If a lock symbol appears next to your network, it requires a password. Enter the characters of the password using the onscreen keyboard. (Here, please enter the password XX just got from your computer)

    3. Tap Connect.

    Tip: Tap the 123!? key to enter numbers or symbols. Tap the ABC key to return to the regular keyboard. Tap the Shift key (up arrow) for uppercase letters.

     

    Once you are connected to a Wi-Fi network, Kindle Fire automatically connects to it again whenever that network is in range. If more than one previously used network is in range, your Kindle Fire automatically connects to the network that was most recently used.

     

    After you follow my solution, please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

     

    If I helped please scroll down and click the green Accept button

    Thank you

    John C.
    Computer Science Engineer

 
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