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The 5 way button on my kindle is not working, Help!

 
AnswerManRob's Avatar
  • Answered by:AnswerManRob
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Customer Question

The 5 way button on my kindle is not working, Help!

 

Optional Information:
Make: Kindle 3g+wifi
Model: Kindle 3g +wifi

Already Tried:
Turning it off and on-charging it-what else is there for me to try? The directional button is not working.

Submitted: 494 days and 13 hours ago.
Category: E-Readers
Value: $28
Status: CLOSED

Accepted Answer

Picture
Expert:  AnswerManRob replied 494 days and 13 hours ago.

Hello and thank you for using JustAnswer.

It sounds like a hardware failure, but you may have glitched software. Load a fresh operating system onto the Kindle by sliding and holding the power switch for 20 seconds. If you have the brand new model with the power button that you press, press and hold the button for 20 seconds. The Kindle should come back online within 3 minutes or so. If this doesn't correct the problem, let me know the model number which is located on the back and begins with D00. If it does correct it, please remember to accept my answer so JustAnswer credits me with assisting you today.

Expert TypeTop Technician
Category: E-Readers
Pos. Feedback: 94.2 %
Accepts: 7750
Answered: 12/5/2011

Experience: Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics

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