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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My nook will not unlock/turn on even after re-booting. What

Resolved Question:

My nook will not unlock/turn on even after re-booting. What should I do?
Submitted: 4 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 4 years ago.
Hello and thank you for using JustAnswer.

Try to force it to reboot by plugging it into the charger for 15 minutes. After 15 minutes and while still plugged in, press and hold the power button for 30 seconds. Let me know if this doesn't correct it. If it does, please remember to accept my answer.
Customer: replied 4 years ago.
is it OK to charge it via my computer?
Expert:  AnswerManRob replied 4 years ago.
Yes. That is fine. Just make sure the computer doesn't go into "sleep" mode.
Customer: replied 4 years ago.
It still does not unlock... : (
Expert:  AnswerManRob replied 4 years ago.
When you say unlock...you mean it's frozen on a screen?
Customer: replied 4 years ago.
the screensaver is on...when you drag your finger across the bottom to unlock it does not unlock. when I re-boot from the back it goes back to the screensaver and does not unlock. Also - when I pess the button in the back and it gives me the prompt to power off it does not respond when I press on the turn off area.
Expert:  AnswerManRob replied 4 years ago.
Approximately when did you purchase the Nook?
Customer: replied 4 years ago.
about 6 months ago...
Expert:  AnswerManRob replied 4 years ago.
Then you're in luck. Contact Nook Warranty Support at(NNN) NNN-NNNNand they will send you a replacment. Have a great evening.
AnswerManRob and 2 other E-Readers Specialists are ready to help you
Customer: replied 4 years ago.
Just when I finished with the service dept. and got off the phone the nook started working! How annoying!
Expert:  AnswerManRob replied 4 years ago.
Oh my gosh!! Well, at least it has been logged in case it does it again. Have a great evening.