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Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3012
Experience:  ... its a whole library in your hands.
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My Kobo e-reader is stuck with the screen updating . I have

Resolved Question:

My Kobo e-reader is stuck with the screen "updating". I have tried to reset it to no avail.
Tom
Submitted: 4 years ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 4 years ago.

Make sure have a good charge then...

Turn off the device. Turn it back on while holding the HOME button. This will trigger the factory reset. There is no YES/NO prompt - and please don't turn off the unit while it's doing this.
Customer: replied 4 years ago.
The reader will not respond to the Off/On button.
TOC
Expert:  Dr. Fix-It replied 4 years ago.

Another option would be to force the Kobo into an update mode

1. download the latest Desktop application at http://download.kobobooks.com/desktop... (For PC)
http://download.kobobooks.com/desktop... (For mac)

2. Put your Kobo into upgrade mode by holding Menu+ Centre DPAD+ paperclip reset on the back of the device (you have to hold all 3 at the same time) this will force the Kobo to blank out and the light at the top will turn red

3. install the desktop application and press ctrl+ shift + u on the keyboard to turn on the update wizard.

4. follow the instructions but skipping through until step 5 (step 1 is redownloading the software which you should allow to happen)

5. follow all the steps to re-upgrade the Kobo.
Customer: replied 4 years ago.
I tried several times with the three point stance without result.
TOC
Expert:  Dr. Fix-It replied 4 years ago.
You will need to obtain a SD boot card with firmware update, please contact Kobo Customer care [email protected], or 1-855-732-3662.
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3012
Experience: ... its a whole library in your hands.
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