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Andy
Andy, Ereader Expert
Category: E-Readers
Satisfied Customers: 23538
Experience:  11yr exp. MS Elec Engg, Design Engineer.
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I just dropped my Kindle in the swimming pool. Is there any

Resolved Question:

I just dropped my Kindle in the swimming pool.
Is there any hope it might live?
Submitted: 4 years ago.
Category: E-Readers
Expert:  Andy replied 4 years ago.
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

When did you buy this Kindle ?

Do you mean that the Kindle does not turn on at all ?

Where did you buy it from

Andy
Customer: replied 4 years ago.
Three months old - from Amazon
The Kindle was on and still displays the page my wife was reading but none of the functions now work
Expert:  Andy replied 4 years ago.
Hi,

First clean up all the water externally as much as possible.

Please do this 'exactly' as mentioned below :

Steps :

First make sure that the Kindle 2 is completely charged. Even if it is "frozen" it should still charge - that is the charging indicator should light when the charger is connected. If the charging indicator does not light-up check your plug and let me know.

 

Once the Kindle 2 is charged do this to reset it :

1. Please remove your Kindle 2 from the charger.

2. Then slide the power switch to the right and hold it there.

3. Then "slowly" count to about 15 (make sure that the switch is held in its place for at least 15 seconds).

4. And then release the switch.

5. At first nothing will happen, so please be patient.

6. After about 5 to 10 seconds the Kindle 2 will flash on and off several times.

7. Then the "Amazon" logo will appear, with a progress bar showing that the Kindle is restarting.

8. Finally the Home page will load with your ebooks, audio books, and other media you have loaded onto your Kindle.

 

Thats all you need to do and your Kindle 2 should be in working condition now.

 

Important Note :

If you only hold the Power button to the right for only 5 to 10 seconds, then you will just turn the unit OFF.

You have to hold the power button to the right for at least 15 seconds as explained above.


If problem persists, than its evident that water has reached the main board inside the unit needs to be repaired.

As its less than a year old, Amazon might replace it or give you a discount on a new unit. Water damage is generally not covered in warranty but they can always make an exception.

Contact your local Amazon support ... or call at : : 1-206-266-0927

Feel free to ask any question or concern you may have. I will be glad to help you.

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Andy

Andy, Ereader Expert
Category: E-Readers
Satisfied Customers: 23538
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Andy and other E-Readers Specialists are ready to help you