Hello. Let me know when you are ready. Just type into the box below and press enter to reply.
Are the other buttons working OK?
Hi, yes the other buttons are working
OK. In that case, the Menu button has failed, and the Kindle would need to be repaired. How long have you had the Kindle?
OK. It's still under warranty. All you need to do is call Amazon at the number below, and they will send you a replacement. You will get it in a few days and it will have all your books on it:
Okay thank you.
Let me know if you need any more help with this. If I answered your question, please don't forget to click the ACCEPT button.
Will they be able to know my serial number if I just give them my name?
They will need the email address that the Kindle is registered to.
I can't find the email when I registered the device. It was a gift.
I'm going to click accept now. Thanks again