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simitpatel
simitpatel, Engineer
Category: E-Readers
Satisfied Customers: 5747
Experience:  I own and have dismantled both the Sony E-Reader, and 2 models of the Kindle.
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The menu button on my kindle is not working. It does nothing

Resolved Question:

The menu button on my kindle is not working. It does nothing when I press it. What should I do?
Submitted: 4 years ago.
Category: E-Readers
Expert:  simitpatel replied 4 years ago.

simitpatel :

Hello. Let me know when you are ready. Just type into the box below and press enter to reply.

simitpatel :

Are the other buttons working OK?

Customer:

Hi, yes the other buttons are working

simitpatel :

OK. In that case, the Menu button has failed, and the Kindle would need to be repaired. How long have you had the Kindle?

Customer:

July 2011

simitpatel :

OK. It's still under warranty. All you need to do is call Amazon at the number below, and they will send you a replacement. You will get it in a few days and it will have all your books on it:

simitpatel :

1-866-321-8851

Customer:

Okay thank you.

simitpatel :

Let me know if you need any more help with this. If I answered your question, please don't forget to click the ACCEPT button.

Customer:

Will they be able to know my serial number if I just give them my name?

simitpatel :

They will need the email address that the Kindle is registered to.

Customer:

I can't find the email when I registered the device. It was a gift.

Customer:

Okay

Customer:

I'm going to click accept now. Thanks again

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