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Hello Im ready
From what you have described, it sounds like the screen has failed and will need to be repair. It's not likely to work, but you can Try resetting the Kindle. Make sure the Kindle is unplugged, and then slide the power switch and hold it for 30 seconds. Let me know if that doesn't fix it.
i am holding the power switch right now
it didn't fix it
In that case, the screen has surely failed. How long have you had the Kindle?
OK. It's still under warranty, so you just need to call Amazon at the number below and they will send you a replacement. You will get it in a couple of days and all your books will be available on the replacement.
Let me know if you need any more help with this. If I answered your question, please don't forget to click the ACCEPT button.
Thank you very much. I appreaciate your help
You're welcome. Please don't forget to click accept. Any bonuses and feedback are greatly appreciated.