Hello, welcome to just answer!
first of all, if you connect the Kindle to a wifi network, you do not need to connect the Kindle to the computer to download the books you've purchased
anyway, what operative system do you have?
how old is your Kindle?
what is a kindle
sorry, my mistake, what eReader do you have?
kobo not a touch screen
and it is new
when you connect it to the computer, does the Kobo ask you anything on its screen?
when you plug it in you should see an option on the Kobo to either manage your library or continue reading. You have to choose the "manage library" option before Windows will see the device.
please disconnect it and try it again
also, use the back USB ports if it is a desktop computer
it is a laptop but i have connected to the back ports
any news on the screen?
it says connected but I am pretty sure I should see something on my computer thats says I have the program
I cant add books to my library
I have no installation files
are you still here?
please go to My Computer when the Kobo is connected
do you see a new external device icon?
I see Kobo reader par
great, then your eReader is correctly recognised by your computer
ok so now what..this is the first time I have seen that
please download the desktop application that you prefer to manage the library
the suggested by Kobo is their own Kobo desktop application (click here)
how it going?
I think i may have it but it wont let me join my network Is that a problem?
well, do you know name and password XXXXX your network?
ok, then why cannot you connect? does it give you any error?
no..just says cannot connect
was the network recognised automatically or did you add name and password?
it recognized the network but not the key
however it is working so i dont know if i need to worry about it
are you sure you input the key correctly?
have you tried again?
I will try once more. After I enter the key, whatdo I push ..the middle button?
if it says wireless staus is on does that mean I am good to go?
it means that the wireless is active
but it is not connected until you see dark connection bars on top
ok then I am good and thank you so much. My daughter tried yesterday and she go it going on her PC but not mine so all is well I think do you mean the dark bars ina triangular shape
you need to select join Network after inserting the password
well I have dark bars so I assume I am good and I can read awayb from the computer
LOL What a job dealing with dummies like me
no problem! :-)
you are welcome!
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