Ask an E-Readers Question, Get an Answer ASAP!
Hello and thank you for using JustAnswer.
It sounds like a hardware problem, however, it could be software related.
Try rebooting your Kindle by sliding and holding the power switch for 20 seconds. Your Kindle operating system should reload within three minutes. If this does not occur or the Kindle still malfunctions, please let me know. If it corrects the problem, please remember to accept my answer so JustAnswer will credit me with assisting you.
What do I do?
Did you notice it rebooting at all?
That did not work. Yes I did notice rebooting.
Approximately when did you purchase the Kindle?
Less than a month ago
It sounds like you have a hardware failure and you do not want to void the warranty by taking the Kindle apart. It is covered under a one year warranty against material defects. Let me get that information for you. Standby one moment.
Contact Kindle Warranty Support at 866-321-8851. They will most likely ship a replacement Kindle to you tomorrow. When you receive that Kindle, register it to your Kindle account and you will have access to every book currently in your Kindle archives. If you have any further questions, please feel free to ask.