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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My Kindle keeps losing its wireless connection

This answer was rated:

My Kindle keeps losing its wireless connection

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

Your software may be glitched. Try rebooting your Kindle by sliding and holding the power switch for 20 seconds. Your Kindle operating system should reload within three minutes. If this does not occur or the Kindle still malfunctions, please let me know. If it corrects the problem, please remember to accept my answer so JustAnswer will credit me with assisting you.

Customer:

Receiving a 3 signal strength. Just lost signal all together

AnswerManRob :

Once it reloaded and stabilized?

Customer:

Now getting a strength of 4

AnswerManRob :

let me know if it drops off again

AnswerManRob :

we'll watch it for a few

Customer:

Yes after reloading

AnswerManRob :

Feel free to navigate around with it too

AnswerManRob :

but watch the signal strength

Customer:

Signal strength dropped says unable to connect at this time

Customer:

Signal strength back to 4

AnswerManRob :

Okay. How long have you owned the Kindle? It sounds like you have a hardware problem.

Customer:

They just replaced about 45 days go as screen had lines thru it

AnswerManRob :

Well...get a new one again. Let me get the contact information. One moment.

AnswerManRob :

Contact Kindle Warranty Support at(NNN) NNN-NNNN

Customer:

Thank you

AnswerManRob :

Have a great evening

AnswerManRob and 5 other E-Readers Specialists are ready to help you