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Ask AnswerManRob Your Own Question

AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My kindle reader only has half a screen, bottom half. whats

Resolved Question:

My kindle reader only has half a screen, bottom half. whats the fix?
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

Most likely this is attributed to a hardware failure.

AnswerManRob :

We can rule out the software by rebooting it.

AnswerManRob :

Most likely you have glitched software. Reboot the Kindle by sliding and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes or so. If this doesn't correct the problem, let me know. If it does correct it, please remember to accept my answer so JustAnswer credits me with assisting you today.

AnswerManRob :

Any reaction at all?

AnswerManRob :

I believe you may have a problem with the chat feature. I'll switch to question and answer mode and we will continue from there.

Customer: replied 5 years ago.
trid rebooting twice, no change.
Expert:  AnswerManRob replied 5 years ago.
But you did see it reboot and the operating system reload? If so, approximately when did you purchase the Kindle?
Customer: replied 5 years ago.
Purchsed kindle 2.14.2011.
Expert:  AnswerManRob replied 5 years ago.
Oh that is good news to me. You have a hardware failure and they don't sell replacement parts on the open market. You have a warranty against material defects for one year. Contact Kindle Warranty Support at(NNN) NNN-NNNNand they will ship out a replacement today. When you receive your replacement, register it to your Kindle account and you will have access to your previously purchased books.

Have a great day!!
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