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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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THE 5 WAY BUTTON DOES NOT WORK ON MY KINDLE

Resolved Question:

THE 5 WAY BUTTON DOES NOT WORK ON MY KINDLE
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

This could be either the switch itself or your software may be glitched. Try rebooting your Kindle by sliding and holding the power switch for 20 seconds. Your Kindle operating system should reload within three minutes. If this does not occur or the Kindle still malfunctions, please let me know. If it corrects the problem, please remember to accept my answer so JustAnswer will credit me with assisting you.

Customer:

hI AND TY FOR TAKING MY QUESTION. I DID REBOOT MY KINDLE AND ALSO RECHARGED IT. THE BUTTON DOES NOT WORK IN ANY OF THE SETTINGS, UP DOWN LEFT RIGHT AND ENTER.

AnswerManRob :

How long have you owned the Kindle? Do you remember approximately when you purchased it?

Customer:

IT WAS AT CHRISTMAS TIME 2009

AnswerManRob :

It would be an easy repair, but I'm not sure if anyone can obtain the switch.

AnswerManRob :

You did notice it rebooting when you rebooted?

Customer:

II DO NOT UNDERSTAND "NOTICE IT REBOOTING" WHAT SHOU;LD I HAVE SEEN

AnswerManRob :

The screen should go blank and then you will see a loading icon as the system reloads.

Customer:

YES, I DID SEE THAT/

AnswerManRob :

Okay. Your only option is to have it repaired at Kindle Repair.

AnswerManRob :

Let me get that number

AnswerManRob : (NNN) NNN-NNNN/p>
AnswerManRob :

It's a flat rate, but not sure what they will charge you

Customer:

tY I WILL CALL. i AM HANDICAPPED AND ENJOY READING AGAIN WITH kUNDLES LARGE PRINT.

AnswerManRob :

Have a great evening!!!

AnswerManRob and other E-Readers Specialists are ready to help you

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