Hello and thank you for using JustAnswer.
When you reboot it, are you resetting it or just turning it off and on? Also, is it a color model? Can you provide the model number off of it?
I'm here now..
The model number is: PRD07T20WBL1
Yes it is color
No it is black
I'm sorry I submitted that twice to you already hope you receive it this time
well I called them and they need for me to use the adapter plug on it for them to troubleshoot first. So I guess I have to wait until I'm home.