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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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Kindle indicates empty battery. I connected to outlet, screen

Resolved Question:

Kindle indicates empty battery. I connected to outlet, screen doesn't change, kimdle does not charge. I tried my spouse's cord and it does not charge with it either.
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

The first step is to try to reboot the Kindle. Slide and hold the power switch for 20 seconds. If the Kindle doesn't come back to life, please let me know.

Customer: replied 5 years ago.
I followed your instruction, nothiing happened. Screen still tells me battery is empty.
Expert:  AnswerManRob replied 5 years ago.
We'll try to force a reboot. Plug the Kindle into the wall charger for 5 minutes. After 5 minutes and while still plugged into the charger, slide and hold the power switch until the screen flickers. This could take up to a minute. Let me know if the Kindle fails to reboot.
AnswerManRob and 3 other E-Readers Specialists are ready to help you
Customer: replied 5 years ago.
No flicker, no response
Expert:  AnswerManRob replied 5 years ago.
This is not good. How old is the Kindle?
Customer: replied 5 years ago.

Not quite two years old.

Expert:  AnswerManRob replied 5 years ago.
Unfortunately, it seems your Kindle is broken and out of warranty. Contact Kindle Repair Support at(NNN) NNN-NNNN They provide a flat-rate repair or replace quote. You may want to trade it in and upgrade when you do this.

Sorry I couldn't get your Kindle operating, but it's beyond a user level fix.

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