Kindle indicates empty battery. I connected to outlet, screen doesn't change, kimdle does not charge. I tried my spouse's cord and it does not charge with it either.
trouble shooting advice on line.
Hello and thank you for using JustAnswer.
The first step is to try to reboot the Kindle. Slide and hold the power switch for 20 seconds. If the Kindle doesn't come back to life, please let me know.
What Happens Now?Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.If you have already received a satisfactory answer to your question, click the Accept button above. Experts are credited for each accepted answer they provide.
I followed your instruction, nothiing happened. Screen still tells me battery is empty.
We'll try to force a reboot. Plug the Kindle into the wall charger for 5 minutes. After 5 minutes and while still plugged into the charger, slide and hold the power switch until the screen flickers. This could take up to a minute. Let me know if the Kindle fails to reboot.
Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
No flicker, no response
This is not good. How old is the Kindle?
Not quite two years old.
Unfortunately, it seems your Kindle is broken and out of warranty. Contact Kindle Repair Support at(NNN) NNN-NNNN They provide a flat-rate repair or replace quote. You may want to trade it in and upgrade when you do this. Sorry I couldn't get your Kindle operating, but it's beyond a user level fix.