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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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my pandigital is stuck on a page with nothing on except the

Resolved Question:

my pandigital is stuck on a page with nothing on except the name of the book and the page number. it will not turn off or move to another page. how do i "unstick it" ?
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

Let me know when you're ready

Customer:

ready

AnswerManRob :

Try pressing and holding the power button for 15 seconds. Let me know if that does not work.

Customer:

does not work

AnswerManRob :

Okay...stand by while I locate your information

AnswerManRob :

Which model do you own?

Customer:

hold on while i get that information

Customer:

I am traveling and do not have the box with me, only theinformation pages

AnswerManRob :

Do you know whether it is 7 or 9 inch and also what color is it?

Customer:

7

Customer:

sorry, it is white

AnswerManRob :

Is it white or black?

AnswerManRob :

okay..excellent

AnswerManRob :

standby

Customer:

white

AnswerManRob :

That's the one model that has a different way to reset it

AnswerManRob :

cross your fingers

AnswerManRob :

look on the edge where the mini usb and power buttons are

AnswerManRob :

you should see a small hole in between them

AnswerManRob :

that's the reset button

Customer:

ok

AnswerManRob :

You most likely have to use a tip of an earring or a paperclip

Customer:

hold on

Customer:

I found an earing and while trying to see if it would fit the screen went back to the frong screen and now is turning back on!

AnswerManRob :

Oh yes....

AnswerManRob :

so far so good

AnswerManRob :

let me know if it functions properly

Customer:

the home page is now on

AnswerManRob :

Maybe the first reset worked

AnswerManRob :

but if you have problems, make sure you try the other reset

AnswerManRob :

That will insure a complete installation of the operating system

AnswerManRob :

Also, you may wish to go to THIS LINK and run the updater program. It contains some fixes for your device

AnswerManRob :

It will upgrade your operating system.

Customer:

I cannot it was that easy and i was that stupid! I would give you a tip if i could afford one. Thanks for your help i am now back to the book and back to the correct page.

AnswerManRob :

Awww...payment is plenty

AnswerManRob :

I'm trying to get my dog's hip operated on

AnswerManRob :

$5,000...insane lol

AnswerManRob :

Don't forget to accept my answer and have a great evening

Customer:

What is the other reset? What kind of dog?

AnswerManRob :

The reset in the tiny hole if it does it again. It's an English Mastiff

AnswerManRob :

18 months old

AnswerManRob :

it's genetic

AnswerManRob :

and huge lol

Customer:

good luck!

AnswerManRob :

Thank you

AnswerManRob and 3 other E-Readers Specialists are ready to help you

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