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Ask AnswerManRob Your Own Question

AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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my kindle has hung when deleting a book and wont let me read

This answer was rated:

my kindle has hung when deleting a book and won't let me read any other book.it defaults back to deleted title

AnswerManRob :

Hello and thank you for using JustAnswer

AnswerManRob :

Just let me know when you're ready

Customer:

ok

AnswerManRob :

Your software may be corrupt. Try rebooting your Kindle by sliding and holding the power switch for 20 seconds. Your Kindle screen should flash and the operating system reload. If this does not occur or the Kindle still malfunctions, please let me know.

Customer:

just trying

Customer:

70% through reload

AnswerManRob :

Sounds like this may work!!

Customer:

seems to have worked trying two or three books. why would this have happened>

AnswerManRob :

Sometimes the software gets corrupted

AnswerManRob :

Your Kindle is basically a mini-computer

AnswerManRob :

Rebooting will restore the software. That's why I was happy. A software reboot is a lot cheaper than sending it for repair. ;-)

Customer:

it happened just after switching off the wi -fi would this be common

AnswerManRob :

Not usually

AnswerManRob :

It can become corrupt at any time

AnswerManRob :

always try that if it acts strangely

Customer:

thanks for your help, going on holiday tomorrow, would have breen a loss!!!

AnswerManRob :

GREAT! Have a safe trip and thank you for using JustAnswer. Please don't forget to ACCEPT my answer. Have a great evening.

AnswerManRob and 3 other E-Readers Specialists are ready to help you