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How can you say that your kindle is broken?
It was in a backpack that got stepped on. The screen is messed up.
Lets try resetting the unit .............follow the steps below- Remove your Kindle from the charger if connected. Slide the power switch to the on position and hold it there for 30 seconds,then release the switch. After about 5 to 10 seconds the Kindle will flash on and off several times. The Amazon logo will appear along with a progress bar showing the Kindle is restarting.Tell me how it goes!
Seems like it tried to restart but only the lower inch or so of the screen flashed. The rest of the screen shows Virginia Wolf with a few vertical lines going through her face, and the lower left part of the picture is all "scratched out" looking with horizontal lines.
If resetting doesn't helps then it verifies that kindle's display has gone bad due to the physical shock and the only option left is to replace the display....for that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# XXXXX to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.
You can also contact kindle support at United States: 1-866-321-8851 Outside the United States: 1-206-266-0927
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