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MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3069
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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Can a broken, but relatively new, Kindle 3G be repaired

Resolved Question:

Can a broken, but relatively new, Kindle 3G be repaired?
Submitted: 5 years ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 5 years ago.

khanjeevan :

HI

khanjeevan :

Welcome to justanswer.com

Customer:

hi

khanjeevan :

How can you say that your kindle is broken?

Customer:

It was in a backpack that got stepped on. The screen is messed up.

khanjeevan :

okay

khanjeevan :

Lets try resetting the unit .............

follow the steps below-
Remove your Kindle from the charger if connected.
Slide the power switch to the on position and hold it there for 30 seconds,then release the switch.

After about 5 to 10 seconds the Kindle will flash on and off several times. The Amazon logo will appear along with a progress bar showing the Kindle is restarting.

Tell me how it goes!

Customer:

Seems like it tried to restart but only the lower inch or so of the screen flashed. The rest of the screen shows Virginia Wolf with a few vertical lines going through her face, and the lower left part of the picture is all "scratched out" looking with horizontal lines.

khanjeevan :

If resetting doesn't helps then it verifies that kindle's display has gone bad due to the physical shock and the only option left is to replace the display....for that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# XXXXX to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.


http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarranty



You can also contact kindle support at

United States: 1-866-321-8851

Outside the United States: 1-206-266-0927

khanjeevan :

Please click the green ACCEPT button if you find my answer helpful.

khanjeevan :

Thanking You!

GOD BLESS YOU!

MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3069
Experience: Electronics engineer,2yrs+exp as circuit analyst.
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