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namstech
namstech, Electrical Engineer
Category: E-Readers
Satisfied Customers: 2126
Experience:  Experienced in designing/troubleshooting electronic systems
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i dropped my kindle and now half the screen is frozen.....how

Resolved Question:

i dropped my kindle and now half the screen is frozen.....how do i get repair?
Submitted: 5 years ago.
Category: E-Readers
Expert:  namstech replied 5 years ago.

Najeeb :

Hello, and welcome to JustAnswer!

Najeeb :

Does your kindle have a sliding ON/OFF switch?

Customer:

yeah and it works on the nonfrozen left lower diagonal half...the upper right frozen half stays the same

Najeeb :

Did you try a reset on your kindle?

Customer:

no.. how do i do that?

Najeeb :

Slide and hold power button for 20 seconds and release to turn kindle OFF.

Najeeb :

Wait for a few seconds.

Najeeb :

Now slide and hold power button for 20 seconds and release to re-boot the kindle.

Najeeb :

Let me know if problem persists.

Customer:

i dunno if it actually rebooted, but i did as you suggested the power light did flash when i was holding the button to turn it back on....but it didn't change the screen on the broken half.....stayed frozen the the text that was up when i dropped it

Najeeb :

Did it turn OFF first?

Customer:

yes the non frozen part did, not the upper right diagonal half that is frozen....it has not responded to anything,

Najeeb :

I see. So when you SLID AND HELD the power button for 20 seconds, the non-frozen part of screen went OFF but not the frozen part, right?

Customer:

yes sir

Najeeb :

And when you slid and held power button again for 20 seconds, kindle re-booted but without any effect on the frozen part, right?

Customer:

yes

Najeeb :

It seems screen is in problem.

Najeeb :

How old is the kindle?

Customer:

it was a christmas present so less than 3 months old]\

Najeeb :

I see. So it is under warranty.

Najeeb :

Please contact amazon on the following number, let them know the problem and the steps you have followed to solve the problem.

Customer:

is it? i dunno.....the person who gave it to me sais she kept all emails from when she ordered it, but i'm sure she didn't purchase a warrany

Najeeb :

You can confirm that from amazon. Contat them on the following number:

Najeeb :

1-866-321-8851 (toll free)

Customer:

thank you

Najeeb :

You are welcome.

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