How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask namstech Your Own Question

namstech
namstech, Electrical Engineer
Category: E-Readers
Satisfied Customers: 2126
Experience:  Experienced in designing/troubleshooting electronic systems
31303650
Type Your E-Readers Question Here...
namstech is online now
A new question is answered every 9 seconds

My kindle will not download books. It shows that they are

Resolved Question:

My kindle will not download books. It shows that they are ordered but never show up on the home page. Also, when I am reading a book and I return to home page- to look at something else- when I return to the book I was reading it automatically goes to the first page of the book.
Submitted: 5 years ago.
Category: E-Readers
Expert:  namstech replied 5 years ago.

Najeeb :

Hello and Welcome to JustAnswer!

Najeeb :

Try a reset on your kindle as follows:

Najeeb :

Slide and hold power switch for 20 seconds and release to turn it OFF.

Najeeb :

Wait for a few seconds and then slide and hold power switch for 20 seconds and release to re-boot.

Najeeb :

Now check if the problem persists.

JACUSTOMER-sc0ane7v- :

The problem with the book returning to the fist page is corrected but I am not getting the books that wewe ordered. Do I need to reorder?

Najeeb :

You can re-download the books.

JACUSTOMER-sc0ane7v- :

Thanks. They are just now showing up on my homepage.

namstech and other E-Readers Specialists are ready to help you