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Is it a new kindle with Wi-fi and 3G ?
Yes, only 4 months old
Lets try resetting the unit .............
follow the steps below-
Remove your Kindle from the charger if connected. Slide the power switch to the on position and hold it there for 30 seconds.
then release the switch. After about 5 to 10 seconds the Kindle will flash on and off several times. The Amazon logo will appear along with a progress bar showing the Kindle is restarting
Tell me how it goes !
It's working!! Thank you so much.
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GOD BLESS YOU!