How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Technician
Category: E-Readers
Satisfied Customers: 2742
Experience:  6+ years support, troubleshooting, repair, and programming experience.
11762411
Type Your E-Readers Question Here...
Mike is online now
A new question is answered every 9 seconds

My kindle will not stay on. The green liht comes on and goes

Resolved Question:

My kindle will not stay on. The green liht comes on and goes right back off. It is fully charged. The router is on
Submitted: 5 years ago.
Category: E-Readers
Expert:  Mike replied 5 years ago.

Mike :


Hi, thanks for posting your question on JustAnswer.com!


Please let me know when you have joined the chat.


Mike :

It appears that you are unable to join the chat, I'll switch to Q&A format and provide a solution there.

Expert:  Mike replied 5 years ago.
The first step is try a reset. A reset will usually correct any software related bugs or issues and restore your Kindle to normal working order. If you have one of the newer generation Kindles such as the Kindle 2, Kindle 3, or any Kindle purchased new within the past few years, the reset procedure is as follows:



1) Unplug your Kindle (if it is plugged in).

2) Slide and hold the power switch for at least 20 seconds.

3) Release the power switch and wait.

4) Your Kindle will go blank and the screen may flash on/off a few times.

5) After a few moments, the reset should be complete and your Kindle should power on.



If you have the first generation Kindle (very first Kindle), the reset procedure is as follows:



1) Unplug your Kindle (if it is plugged in).

2) Turn the Kindle over and remove the back cover by pressing and sliding the cover to the right.

3) Using a paper clip or other small object, press and release the reset button.

4) Your Kindle will go blank and the screen may flash on/off a few times.

5) After a few moments, the reset should be complete and your Kindle should power on.



The rest should get it going again for you. If not, please let me know, and I'll offer further guidance.



Regards,

Mike


Edited by Mike on 1/25/2011 at 6:57 PM EST
Mike and 3 other E-Readers Specialists are ready to help you