Login|Contact Us
Question and Answer

E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

My kindle is stuck on one page. It wont page forward or back,

 

Customer Question

My kindle is stuck on one page. It won't page forward or back, won't go into sleep mode. How can I reboot it?

 



Already Tried:
Paging forward and back, tried putting it in to sleep mode, tried plugging it in to power, tried pushing the the "Home" and "Menu" buttons.

Submitted: 846 days and 1 hours ago.
Category: E-Readers
Value: $24
Status: CLOSED

Accepted Answer

Picture
Expert:  Andy Mont replied 846 days and 1 hours ago.


Andrea.M :

hi, welcome to just answer

Andrea.M :

can you please tell me what model do you have?

Andrea.M :

when did you purchase it|?

Customer :

It was a Christmas present this past Christmas. It is the 3G model

Andrea.M :

ok

Andrea.M :

1. Remove your Kindle 3 from the power source if it is connected.
2. Slide the power switch to the right and hold it there.
3. Count to 15 as if you're counting seconds, and remember to hold switch in-place for for 15 seconds.
4. Release the switch now.
5. At this point nothing will happen, that is normal. The screen will be blank for 30 seconds, and then the Kindle will restart.

Customer :

Yes, thank you! It worked.

Expert TypeEngineer
Category: E-Readers
Pos. Feedback: 100.0 %
Accepts: 235
Answered: 1/17/2011

Experience: R&D Engineer - Expert of Sony and Kindle

Ask this Expert a Question >
 
Tweet

7 Electronics Technicians are Online Right Now

Ask Your Question Now
Ask an Electronics Technician
Type Your E-Readers Question Here...
characters left:

Top E-Readers Experts

See More Electronics Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Electronics Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
176 Electronics Technicians are Online Now
Type Your E-Readers Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan