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Ask Andy Mont Your Own Question

Andy Mont
Andy Mont , Engineer
Category: E-Readers
Satisfied Customers: 699
Experience:  R&D Engineer - Expert of Sony and Kindle
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My kindle is stuck on one page. It wont page forward or back,

Resolved Question:

My kindle is stuck on one page. It won't page forward or back, won't go into sleep mode. How can I reboot it?
Submitted: 5 years ago.
Category: E-Readers
Expert:  Andy Mont replied 5 years ago.

Andrea.M :

hi, welcome to just answer

Andrea.M :

can you please tell me what model do you have?

Andrea.M :

when did you purchase it|?

JACUSTOMER-hnvc814f- :

It was a Christmas present this past Christmas. It is the 3G model

Andrea.M :

ok

Andrea.M :

1. Remove your Kindle 3 from the power source if it is connected.
2. Slide the power switch to the right and hold it there.
3. Count to 15 as if you're counting seconds, and remember to hold switch in-place for for 15 seconds.
4. Release the switch now.
5. At this point nothing will happen, that is normal. The screen will be blank for 30 seconds, and then the Kindle will restart.

JACUSTOMER-hnvc814f- :

Yes, thank you! It worked.

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