hi, welcome to just answer
can you please tell me what model do you have?
when did you purchase it|?
It was a Christmas present this past Christmas. It is the 3G model
1. Remove your Kindle 3 from the power source if it is connected. 2. Slide the power switch to the right and hold it there. 3. Count to 15 as if you're counting seconds, and remember to hold switch in-place for for 15 seconds. 4. Release the switch now. 5. At this point nothing will happen, that is normal. The screen will be blank for 30 seconds, and then the Kindle will restart.
Yes, thank you! It worked.