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Mike
Mike , Technician
Category: E-Readers
Satisfied Customers: 2742
Experience:  6+ years support, troubleshooting, repair, and programming experience.
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i have model NUMBER D00901 how do i open the back in order

Resolved Question:

i have model NUMBER D00901 how do i open the back in order to reset it...IS IT A KINDLE 1, 2 OR 3...
Submitted: 5 years ago.
Category: E-Readers
Expert:  Mike replied 5 years ago.

Mike :

Hi, thanks for posting your question on JustAnswer...

Mike :

Please let me know when you have joined the chat.

Mike :

...standing by.

JACUSTOMER-w7hr7e9j- :

hi mike do you have my question

Mike :

Great! To reset your D00901 Kindle, there is no need to open the back. The reset procedure for your Kindle is as follows: <br /><br />


 


1) Unplug your Kindle (if it is plugged in).<br />


2) Slide and hold the power switch for at least 20 seconds.<br />


3) Release the power switch and wait.<br />


4) Your Kindle will go blank and the screen may flash on/off a few times.<br />


5) After a few moments, the reset should be complete and your Kindle should power on. <br /><br />


 


 


 

JACUSTOMER-w7hr7e9j- :

tried all that several times/ the "saver screen"takes up90 percent of the screen and the power switch hold has really no effect is it a kindle 1 2 or 3-

Mike :

Ok, well that is the reset procedure for your Kindle. If your Kindle is not resetting, there is a hardware failure, which means it will need to be sent for repair.

Mike :

I can get Amazons toll-free number for you if you'd like.

JACUSTOMER-w7hr7e9j- :

that would be good ...can you tell by the model number if its a 1 2 or 3....

Mike :

Sure, one moment please...

JACUSTOMER-w7hr7e9j- :

also ...how can i open it to get to the battery...

Mike :

Do you have anymore questions unrelated to the reset? That way I know what your expectations are before I continue answering questions?

JACUSTOMER-w7hr7e9j- :

nope ...thats it... just the phone number...type of kindle i have and how to open it to get to the battery...thank you

Mike :

Great... you have the Kindle 3. The number is XXXXX: 1-866-321-8851. A disassembly video can be found here: 3rd Gen Kindle Disassembly .

Mike :

But I should mention that disassembling the Kindle will void the warranty.

JACUSTOMER-w7hr7e9j- :

so that stuff about using a pin to reset or removing the battery is not apprpriate for the kindle 3 ...thata it...thanks mike...good service

Mike :

Yes, that is only for the Kindle 1.

Mike :

And not a problem. I'm glad to help.

JACUSTOMER-w7hr7e9j- :

thanks again

Mike :

Thank you! Happy Holidays!

Mike and 3 other E-Readers Specialists are ready to help you