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Hello, JACustomer. I have been a Veterinary Nurse for over 15 years and would be happy to help you today. I'm reviewing your question right now.
I am unfamiliar with the term 'sherving'. Can you tell me more about Ruby's condition?
Can you post a video of what you're seeing?Is this happening constantly, even while playing?
Unfortunately there is only so much I can do through the computer with limited information. I'll have customer service close your question down. Good luck!