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Hello, this is Dr Jess. I am sorry to hear about jc's problem. Can you tell me the name of the lotion you tried? How severe is the cracking in the pads? Can you take a photo of it?
I would recommend either this product: http://www.amazon.com/Kerasal-Exfoliating-Moisturizing-Foot-Ointment/dp/B002W8C1AA which you may be able to find in the foot care area of your pharmacy or this:
Hello, just wondering if that link worked and you were able to see the product I recommended?