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Hello, this is Dr. Jess. I am sorry to hear about your problems with Casey. So what does his eye look like right now? Is it filled with blood? Can you see any of the pupil and iris anymore? Does he seem to be in pain?
Does the affected eye appear to be sunken/retracted? or does it seem larger than the normal eye? Is he otherwise acting normal?
Has he had his blood pressure taken?
I am so sorry, but I am not set up to take phone calls. If you would like to continue to live chat, I can do that, or if you prefer I can opt out of your question and you can see if someone is available to call you.
The reason I ask about blood pressure is that hyphema (this is the term for blood in the eye) can be caused by high blood pressure which can sometimes be seen with kidney disease.
Another big thing I worry about with your pup is could there be a growth/tumor inside or behind the eye that is causing the blood and the issues with the eyelids not opening all the way... the situation with the eyelids makes me worry about something affecting the nerves.
I am sorry, I don't actually deal with any of the billing or credit card- I am just here answering questions.
I would strongly suggest consulting a veterinary ophthalmologist if there is one anywhere nearby.
My screen looks a bit different than yours, so I can't see what your available options are, but I submitted your request to the help center, so hopefully they will be able to take care of it for you if you can't figure it out from your page.