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Gary, ASE Certified Technician
Category: Dodge
Satisfied Customers: 916
Experience:  Senior Technician
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Navigation screen and functions are out, but the radio

Customer Question

navigation screen and functions are out, but the radio volume works but cannot change stations.
JA: Have you checked the fuse?
Customer: fuse box does not have identification of fuses nor in owners manual
JA: What is the model/year of your Dodge?
Customer: 2006 2500 laramie
JA: Are you fixing your 2500 yourself? What have you tried so far?
Customer: just trying to identify the fuse first to start. It did come back on once when I got home but now seems to be dead.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I had it at the dealer for a recall on the driver air bag inflater on friday
Submitted: 6 months ago.
Category: Dodge
Expert:  Gary replied 6 months ago.

Hi there,

Was everything working normally before you went to the dealer for the recall?

If so, I would say they have either fitted the incorrect clockspring, or left a connector disconnected.

Perhaps, you need to go back there now.


Customer: replied 6 months ago.
Everything was working fine until Monday afternoon. Display came back up this am with all functions then went out again, so not a fuse. Dealer does not think it is related to recall but will check it out Thursday
Expert:  Gary replied 6 months ago.

That's coincidental, and it could well be, but you have to wonder.

Let's see what they say.

I'll bet you get some sob story from them.


Expert:  Gary replied 6 months ago.

Hello again,

How did you go with your problem?

I hope my advice has been of assistance to you.

Kind regards


Customer: replied 6 months ago.
No loose connections. Fault codes in the unit. Reconditioned/ exchange units available on line same as what dealer sells. Meanwhile it works intermittently from 10 minutes to an hour at a time. Probably have to replace
Expert:  Gary replied 6 months ago.

Yes, unfortunately I would say an internal failure.

Maybe the cooling fan, or other power supply issue.

Hope you can get it sorted.

Kind regards