How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, ASE Certified Technician
Category: Dodge
Satisfied Customers: 1655
Experience:  Auto Technician
94707146
Type Your Dodge Question Here...
Dan is online now
A new question is answered every 9 seconds

My tailgate hatch wont open, to be stuck in lock dodge

Customer Question

my tailgate hatch wont open
JA: What is the model/year of your Dodge?
Customer: to be stuck in lock dodge Durango 2005
JA: Are you fixing your Durango yourself? What have you tried so far?
Customer: it just started yesterday all of a sudden I think maybe a fuse or relay
JA: How many miles are on the car? Has the car been starting normally?
Customer: 167000
JA: Anything else you want the mechanic to know before I connect you?
Customer: sometimes car takes little while to start .
Submitted: 7 months ago.
Category: Dodge
Expert:  Dan replied 7 months ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.

Customer: replied 7 months ago.
What is problem .
Expert:  Dan replied 7 months ago.

The liftgate latch actuator is the problem. I would start with replacing it. You need to remove the trim for the gate and manually open it from the inside. Once open you will be able to test voltage with the lock button at the connector for the lock actuator. This is the most common issue with the gate not opening.

Expert:  Dan replied 7 months ago.

Please reply to this if you need more help and we can continue this conversation at no extra charge. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. Hoping to be giving you 5 star service.

Thanks

Customer: replied 7 months ago.
Is there a way to use hatch without replacing it
Customer: replied 7 months ago.
Im super busy .is it stuck in lock position
Customer: replied 7 months ago.
Could it be fuse or relay
Expert:  Dan replied 7 months ago.

If it were a fuse or relay, all door locks would not work.

Expert:  Dan replied 7 months ago.

You could manually open the gate, then leave the lock actuator unplugged. You would not be able to lock it but the gate would still function.

Customer: replied 7 months ago.
I wwill try that for now
Expert:  Dan replied 7 months ago.

Ok

Customer: replied 7 months ago.
Is there a way to release it i see the part but cant get it to rwlease
Customer: replied 7 months ago.
I have unplugged it
Expert:  Dan replied 7 months ago.

There should be a lever that you can move to get it to release.

Customer: replied 7 months ago.
There is little whtie plastic arm but im affraid to breakit
Expert:  Dan replied 7 months ago.

Can you take a picture and attach it here?

Customer: replied 7 months ago.
White lever
Expert:  Dan replied 7 months ago.

Push down on the lever that the cable goes into. Then try to move the white plastic lever.

Customer: replied 7 months ago.
Not under standing
Expert:  Dan replied 7 months ago.

There is a brass colored metal tab that you need to push, its just above the white lever in the picture.

Customer: replied 7 months ago.
Tried it already
Expert:  Dan replied 7 months ago.

This is tough for me without being there physically to help.