How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry, Master Mechanic
Category: Dodge
Satisfied Customers: 1704
Experience:  ASE Master tech, 30 years exp. troubleshooter, driveability tech
Type Your Dodge Question Here...
Jerry is online now
A new question is answered every 9 seconds

Have a 2008 sprinter 2500 key wont turn, battery was dead

Customer Question

have a 2008 sprinter 2500 key wont turn, battery was dead and i installed a new battery
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: yes it had 8v and yes i have
JA: Are you fixing your Sprinter 2500 yourself? What have you tried so far?
Customer: pretty much everything turning steering wheel, moving shifter, tilt
JA: Anything else you want the mechanic to know before I connect you?
Customer: its a key fob and wont turn
Submitted: 18 days ago.
Category: Dodge
Customer: replied 18 days ago.
Its been longer than 10 min
Expert:  Robert R replied 17 days ago.

Hello, welcome and thanks for asking your question. My name is*****'m a Certified Auto Technician with 29+ years experience. I will do my best to assist you. please keep in mind that I may need to ask questions of you before I can answer. When you reply please feel free to add as much detailed information as possible pertaining to your concern.

If you still need help with this concern, please post a reply and I'll be happy to help..

First question I have for you is which battery was replaced? The battery under the hood or the battery under the driver floor panel??

Keep me posted...

Thank you,