How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask David Gieswein Your Own Question
David Gieswein
David Gieswein,
Category: Dodge
Satisfied Customers: 87
Experience:  Automotive technician at Doug Gray Dodge/Chrysler/Jeep
94072907
Type Your Dodge Question Here...
David Gieswein is online now
A new question is answered every 9 seconds

With no warning the van will shut down and steering locked

Customer Question

With no warning the van will shut down and steering locked can't get it out of gear can't get it started for 3 to 5 minutes
Submitted: 5 months ago.
Category: Dodge
Expert:  Chad Farhat replied 5 months ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 5 months ago.

Hey how are you

Did you have it scanned with a factory scanner or equivalent retrieve fault codes ?

What have you done so far to iyt .

most common cause will be

1- ckp sensor

2- cam sensor

3- wiring to & from PCM

4-PCM itself. it is a known issue

but testing is needed to confirm or at least narrow down

are you looking at fixing this yourself or looking to know the most possible cause of this issue and taking it to repair shop for the work ?

Do you have any prior experience in electrical troubleshooting and testing with a test light for power & ground ?

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Customer: replied 5 months ago.
The starter was recalled and change the problem started after that happened I don't know if it's something else or not
Customer: replied 5 months ago.
Could it be the EGR valve
Expert:  Chad Farhat replied 5 months ago.

if it is an egr issue , you will have a lack of power , rough idle , is the check engine light on ?

or it is just shutting down while cruising down the road , you pull over , cycle ignition switch or wait and starts right back up ?

Customer: replied 5 months ago.
No check engine light just going down the road shuts down can't pull over cause the steering locks gears lock
Expert:  Chad Farhat replied 5 months ago.

these are the areas needs checking

1- ckp sensor

2- cam sensor

3- wiring to & from PCM

using a Chrysler scanner you can run a test & all these parts , that will be needed at this time to confirm .

there is not a one answer for the issue with out testing or you will be just throwing parts at it .

the 2 sensors are fairly cheap and inexpensive & they are know FOR NOT THROWING A CODE/CHECK ENGINE LIGHT & causing that issue.

at higher mileage van & usually those sensors been replaced by that time , the PCM will require replacement or rebuild .

Please let me know ,if that works for you

Thank You

Chad Farhat

ASE Certified Technician

Customer: replied 5 months ago.
Thanks but you didn't help me very much
Expert:  Chad Farhat replied 5 months ago.

you welcome

were you looking for a one part & one answer fix mike ?

Customer: replied 5 months ago.
Expert:  Chad Farhat replied 5 months ago.

yea i m sorry , don't we all

good luck to you

Expert:  David Gieswein replied 5 months ago.

Hello my name is ***** ***** I can help you.

Expert:  David Gieswein replied 5 months ago.

Please respond so I can assist you.

Expert:  David Gieswein replied 5 months ago.

I believe I have a "one answer" fix for you. However, it involves two parts not just one. Please reply so we can get you taken care of.

Customer: replied 5 months ago.
Let me know
Customer: replied 5 months ago.
Just give me the good idea what it might be
Expert:  David Gieswein replied 5 months ago.

I believe you need to have the RO3 recall performed

Expert:  David Gieswein replied 5 months ago.

If you would like I can explain it in detail if you like

Expert:  David Gieswein replied 5 months ago.

Are you still there?

Customer: replied 5 months ago.
Please explain to me about ro3
Customer: replied 5 months ago.
Is anybody there now to help me
Expert:  David Gieswein replied 5 months ago.

Recall RO3 is about the Wireless Ignition Nodes unintentional movement of the Fobik from the "ON" position to the "ACC" position while driving. This can cause unintended engine shutdown and could cause a crash

Expert:  David Gieswein replied 5 months ago.

The Recall says to replace the WIN module and all the Fobiks to fix the problem.

Expert:  David Gieswein replied 5 months ago.

The dealership should replace the WIN and two Fobiks at no charge

Expert:  David Gieswein replied 5 months ago.

This is a common problem with the complaint details you described. I have actually done the recall a few times with no come backs.

Customer: replied 5 months ago.
I had a recall done on the ignition switch would that be the same Rico you're talking about
Expert:  David Gieswein replied 5 months ago.

That was probably a L25 recall which has been cancelled and updated to the RO3. The original recall was not good enough and didnt' fix the issue. If you did not receive two new Fobiks then it was the old recall.

Customer: replied 5 months ago.
I will call the dealer ship where it was fixed and see if I need to come back in
Expert:  David Gieswein replied 5 months ago.

Sounds good, if I have answered your question please rate me and have a great day!

Expert:  David Gieswein replied 5 months ago.

What have you found out? You have not rated me yet, could you please rate me?