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Jerry, Master Mechanic
Category: Dodge
Satisfied Customers: 1704
Experience:  ASE Master tech, 30 years exp. troubleshooter, driveability tech
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Service def system in 145 miles near Bakersfield, CA with

Customer Question

Service def system in 145 miles near Bakersfield, CA with horses in trailer right now Saturday night
JA: What is the model/year of your Dodge?
Customer: 2015 3500 mega cab
JA: Are you fixing your 3500 yourself? What have you tried so far?
Customer: They are trying to find someone to fix it at this point everyone says they need a dealership.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Not that I can think of.
Submitted: 1 month ago.
Category: Dodge
Expert:  bill replied 1 month ago.

unfortunately the independents are correct, you need the fault code stored in the DEF computer to diagnose the reason for the warning, it could be anything from faulty DEF fluid ( i just had a customer have an employee put diesel in the DEF tank and ruined the ENTIRE system, to a simple flash update.

this is all work the dealer must perform and ESPECIALLY if you're still under warranty

Customer: replied 1 month ago.
Thank you. They are at an Autozone
On the computer hoping that will work.
Expert:  bill replied 1 month ago.

you will need a dealer WiTech scan tool to clear this type of code and reset the system

Customer: replied 1 month ago.
nothing open on weekends?
Expert:  bill replied 1 month ago.

depends on the area you're in and their business clientele, the dealer i work for is open on Saturdays for simple maintenance, and some are open full weekends, BUT you have to remember the techs need time off and can't be forced to work 7 days, and unless there is an actual need it makes no economic sense to open a weekend, when i was in florida 24/7 was VERY common but there was a huge amount of work and it justified having 4 shifts, i am back in connecticut and there is no such thing on saturday we are DEAD and only open 4 hours the dealer actually has to pay extra to get a tech to come in, no one requests weekend hours here, each part of the country is different

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