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Amedee
Amedee, Dodge Technician
Category: Dodge
Satisfied Customers: 24412
Experience:  ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector
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It will not start after driving today, tried several

Customer Question

It will not start after driving today, tried several attempts at Internet suggestions but nothing
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: No ma'am,
JA: What is the model/year of your Dodge?
Customer: Batteries 2 yrs old
JA: What year is your Dodge?
Customer: 2013 3500
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Used Key to lock unlock door.
JA: Anything else you think the mechanic should know?
Customer: Opened hook check connectiond Used remote start
Submitted: 4 months ago.
Category: Dodge
Expert:  Amedee replied 4 months ago.

Hello and welcome! My name isCustomerand I can assist you with your question.

I have been in the auto repair business for many years and specialize in diagnosing vehicles with problems like this one you are describing. I am confident we can resolve your problem together provided you stick with me and run the necessary tests. Please understand that I don't know your skill level and that I can't see, smell, hear, or touch the vehicle either, so it may take a few replies to get to satisfactory results. I am also going to do my best to direct you with the fastest, easiest and most common things to check first to make this as simple as possibly for both of us. I just ask that you provide me with the all of the correct information up front and with the most accurate tests results as we move on so that I can point you in the right direction. I would also appreciate a positive rating from you in return for sharing my time and knowledge and expeirence with you in a timely mannner. Even if you rate my answer after the first few replies, we can still continue our conversation at no further cost to you. With that being said, lets get started.

Can I start by getting your VIN? Thank you!

Customer: replied 4 months ago.
3c63rrkl3dg608862
Customer: replied 4 months ago.
We have attempted several possible reseats
Expert:  Amedee replied 4 months ago.

Thank you for that information. Do the headlights work? What about the dome lights? What is the battery voltage at?

Customer: replied 4 months ago.
Expert:  Amedee replied 4 months ago.

What is the battery voltage at?

Customer: replied 4 months ago.
Currently what is level of battery.. or what typeople battery
Expert:  Amedee replied 4 months ago.

What is the battery voltage at?

Customer: replied 4 months ago.
We have no way to tell
Customer: replied 4 months ago.
Is there a way to reset it
Expert:  Amedee replied 4 months ago.

You cant reset the battery.. only the modules or power distribution center.. if that is the root cause. You can charge or replace the battery as needed.

Customer: replied 4 months ago.
We have service coming to jump
Expert:  Amedee replied 4 months ago.

If it starts using a jump, it is most likey a battery issue or a bad connection at the battery

Customer: replied 4 months ago.
Was hoping for some. We found it start
Expert:  Amedee replied 4 months ago.

YUP! That will do it! Glad to hear we got it started!!