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Eric, Automotive Repair Shop Manager
Category: Dodge
Satisfied Customers: 29700
Experience:  20+ yrs. experience as repair shop manager and technician.
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Anti theft error. Truck won't start, No, Anti theft error,

Customer Question

Anti theft error. Truck won't start
JA: Does the engine turn over? How old is the battery?
Customer: No
JA: What is the model/year of your Dodge?
Customer: Anti theft error
JA: What year is your Dodge?
Customer: 2014
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Tried to start but it won't start and the radio display says "Anti Theft Error"
JA: Anything else you think the mechanic should know?
Customer: "Restart system"
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Dodge Mechanic about your situation and then connect you two.
Submitted: 3 months ago.
Category: Dodge
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Eric replied 3 months ago.


Ok, what model Truck - 1500, 2500 or 3500?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Customer: replied 3 months ago.
Expert:  Eric replied 3 months ago.


Ok, in the engine compartment fuse box, look at the label for placement and remove fuse 14(40amp) for 60 seconds, reinstall and then crank engine. It should start up unless there is a hard failure in the security system as this is the reset procedure

Customer: replied 3 months ago.
Ok the fuse box under the hood?
Expert:  Eric replied 3 months ago.


Correct, the fuse box in the engine compartment under the hood

Customer: replied 3 months ago.
Ok, still won't start. I guess it's a computer problem
Expert:  Eric replied 3 months ago.


Unfortunately it will be a fault in either the security control module or possibly a faulty key. If you have a spare key and it doesnt work either, then it will be the security control module

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