How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Your Own Question
Jerry
Jerry, Master Mechanic
Category: Dodge
Satisfied Customers: 1740
Experience:  ASE Master tech, 30 years exp. troubleshooter, driveability tech
2947720
Type Your Dodge Question Here...
Jerry is online now
A new question is answered every 9 seconds

Hope all is well. Got a 3500 2007 6.7 M/T that will not

Customer Question

Hello Chris, hope all is well.
Got a 3500 2007 6.7 M/T that will not crank with the key @ all, can jump starter wire and truck starts just fine but nothing with the key.
Submitted: 5 months ago.
Category: Dodge
Customer: replied 5 months ago.
new WCW ,ECM, FUSE BOX...... I'm at a lost here.
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Wayne Crawford replied 5 months ago.

Hello. My name is ***** ***** I thought I would see if you wanted help or if you prefer to wait for Chris.

Customer: replied 5 months ago.
Wayne, I will take any help available. Thanks
Expert:  Wayne Crawford replied 5 months ago.

Alright. Do you have a scan tool or multimeter to do some testing?

Customer: replied 5 months ago.
Expert:  Wayne Crawford replied 5 months ago.

Have you checked it for codes?

Customer: replied 5 months ago.
no codes
Expert:  Wayne Crawford replied 5 months ago.

Does your scan tool communicate with the TIPM or SKIM modules? Does it even give you the option to connect to those?

Do you have a second key you could try? A security issue will keep your truck from cranking.,

Customer: replied 5 months ago.
i have second key, had everything reprogramed as well.. let me see how much i can do with my scanner, security light does not blink.
Expert:  Wayne Crawford replied 5 months ago.

Im in a phone call and have another to make after this one. If you want me to call it will probably be a half hour.

Customer: replied 5 months ago.
OK,, wcw u0141 cleared right away
TIPM b1634 , b1661 wont clear
Expert:  Wayne Crawford replied 5 months ago.

Im guessing you got a bad TIPM.

Unplug the left headlight and clear the codes and tell me what comes back.

Customer: replied 5 months ago.
sry for the delay, i'm @ home will let you know first thing in the am
Expert:  Wayne Crawford replied 5 months ago.

OK. I will be standing by. Let me know what time you want a call. Im assuming not right now at 5:45 AM ;)

Customer: replied 5 months ago.
GM Wayne, unplugged left headlight and still get the codes , now i also have a B162c,,, you can call anytime. tks
Customer: replied 5 months ago.
the TIPM is new,,,, going nuts here... Lol.
Customer: replied 5 months ago.
any ideas?
Expert:  Wayne Crawford replied 5 months ago.

Sorry. I had some stuff I had to go take care of.

Im gonna submit another offer for a phone call and pull up that other code to see what it is. Ill be around the rest of the day so when you accept the call I will call. Thanks

Expert:  Wayne Crawford replied 5 months ago.

Did all the other codes come back along with the new code or did one of those just switch to the new code?

Customer: replied 5 months ago.
has all 3 of them now
Expert:  Wayne Crawford replied 5 months ago.

You had three to begin with.

One must have gone away if you still only have three.

Customer: replied 5 months ago.
only had 2 on tipm
Expert:  Wayne Crawford replied 5 months ago.

OK Those codes arent relevant.

And you have communication with all of the modules and nothing else has a code, correct?

Expert:  Wayne Crawford replied 5 months ago.

And does the Keyless Entry work?

Expert:  Wayne Crawford replied 5 months ago.

And does your scan tool give you access to the SKREEM or WCM?

Expert:  Wayne Crawford replied 5 months ago.

Do you still want a phone call by the way? I see its still open on the list. If you do I will call as soon as you respond.

Customer: replied 5 months ago.
i'm confused with phone call, is it an additional $26 ?
Expert:  Wayne Crawford replied 5 months ago.

Yes. Online I can be helping multiple customers at the same time.

When I get on the phone I am locked into that for however long the phone call takes and I cant help any others so it is an additional service which comes at an additional fee.

Customer: replied 5 months ago.
got it, running some diags on other trucks, ill get back with you as soon as im caught up, tks
Expert:  Wayne Crawford replied 5 months ago.

No problem. Ill be standing by.