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roy
roy, import/domestic specialest
Category: Dodge
Satisfied Customers: 5300
Experience:  ASE master tech for 40 years
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Pearl..I'm tammy..I've got 2015 3500 ram..stuck at the truck

Customer Question

Pearl..I'm tammy..I've got 2015 3500 ram..stuck at the truck stop...5mph speed service def system see dealer light is on...whats going on...it's full of def
JA: Do you have the trouble code? Do you have a code reader or scan tool?
Customer: No..I tried on off on off in 5 seconds no code pooped up
JA: I'll pass this info along to the Dodge Mechanic so that he can get you a quick fix. What is the model of your '15 Dodge?
Customer: 2015 bighorn mega cab 3500
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes
JA: Anything else you think the mechanic should know?
Customer: I just had all services performed on it @ 77192 miles
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Dodge Mechanic about your situation and then connect you two.
Submitted: 10 months ago.
Category: Dodge
Expert:  roy replied 10 months ago.

good morning my name is ***** ***** I will assist

you have a fault in the after treatment system. it apparently has tried to re gen and cannot complete and when this happens several times, it will de rate to mph and force you to have it serviced. there is a code stored in the system but you need a scan tool to get the code.

most of the time it is the dpf filter that has high soot level or is face plugged. once the code is identified, then the area can be narrowed down, repair performed, re gen done and you are on your way.

Roy

Expert:  roy replied 10 months ago.

please dont forget to rate me as it is the only way I get paid for my efforts

Roy

Expert:  roy replied 10 months ago.

how are you making out

Expert:  roy replied 10 months ago.

wondering why you have not responded???